• Mon - Fri. 8:00 AM - 4:30 PM
  • 159 W. Pennsylvania Avenue, St. Paul MN 55103
  • 651-292-1485

Frequently Asked Questions

Frequently Asked Questions

Do you have questions about what 1 Stop Auto Care LLC has to offer?  Your question may have already been asked before.   Please review the following list, and if an answer is not there or is unclear, feel free to call us or send us an email


  1. Stay as calm as possible.
  2. Check for injuries. Life and health are more important than damage to vehicles. When in doubt, call an ambulance.
  3. If the accident is minor and there are no injuries, move the vehicles to a safe place out of traffic. Many insurance companies recommend calling the police.
  4. Notify your insurance company immediately.
  5. Make notes about the accident, including specific damages to all vehicles involved. Write down the names, driver’s license numbers, and license plate numbers for all involved. Get witness information if possible.
  6. Be polite. Allow law enforcement officials and insurance companies to determine who is at fault in the accident. Always be honest.
  7. If you have a camera or camera-phone, take pictures if it can be done safely. Smart-phone users: many insurance companies now have smart-phone apps!
  8. Contact the repair facility of your choice to schedule your vehicle for repairs or assistance to have your vehicle transported from the scene of the accident. Let the collision repair center staff help you. They can make the arrangements to make things easier for you.
  9. Call or visit the repair center once you have claim information. You will need to sign a work authorization to begin the repair process.

 

Do I need three estimates?

No, you do not need to get three estimates.

Many repair centers offer free estimates. However, there are specific requirements– based on the insurance company involved and the type of coverage you have– that require certain types of parts and labor-rates to be considered for providing an accurate repair estimate. Estimates written without this information may make this process seem confusing.

The most important thing is for you to select a repair facility you trust and inform your insurance company.

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